Privacy Policy

Milk to Mealtime is committed to protecting your privacy and handling your personal information with care and respect. This policy explains how personal data is collected, used, stored, and protected when you interact with this website or access services provided by Milk to Mealtime.

Who we are

Milk to Mealtime is an online Paediatric Feeding Service providing clinical care, education, and professional training.

Data controller: Laura Bottiglieri - Founder: Milk to Mealtime
Email: hello@milktomealtime.com
Website: www.milktomealtime.com

What information we collect

We may collect and process the following types of personal information:

Contact details such as name, email address, and phone number
Information submitted through enquiry forms, booking forms, or questionnaires
Information provided as part of clinical onboarding, including feeding history and relevant background details
Video footage shared voluntarily for clinical review
Payment and billing information (processed securely via third-party providers)
Technical data such as IP address, browser type, and website usage data

We only collect information that is relevant and necessary for the purpose for which it is gathered.

How your information is used

Your personal data may be used to:

Respond to enquiries and requests
Provide clinical feeding services and personalised care
Deliver digital products, courses, or resources
Arrange consultations and manage bookings
Communicate important service information
Meet professional, legal, and regulatory obligations
Improve the website and services offered

Your data is never sold or shared for marketing purposes.

Lawful basis for processing

We process personal data under the following lawful bases, as defined by UK GDPR:

Consent, where you have actively provided information
Contract, where data is required to deliver a service you have purchased
Legitimate interests, where processing supports the safe and effective delivery of services
Legal obligation, where required by law

How your information is stored and protected

Your information is stored securely using reputable platforms and systems designed to protect confidentiality. Reasonable technical and organisational measures are in place to prevent unauthorised access, loss, or misuse.

Access to personal data is limited to those who need it for legitimate purposes.

All consented clinical information is stored securely on the clinical platform: Cliniko.

Sharing your information

Milk to Mealtime does not share, sell, or disclose your personal information to third parties.

Your information remains confidential and is accessed only by the service provider for the purposes outlined above, except where disclosure is required by law.

How long we keep your information

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, including clinical, legal, and professional record-keeping requirements.

Clinical records are retained in line with professional standards and regulatory guidance.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data, where appropriate
Object to or restrict certain types of processing
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made by contacting hello@milktomealtime.com

Cookies

This website may use cookies to improve user experience and understand how the site is used. You can control or disable cookies through your browser settings.

Further details can be provided in a separate Cookie Policy if required.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in services or legal requirements. The most recent version will always be available on this website.

Last updated: 13/01/2026