Privacy Policy

Milk to Mealtime is committed to protecting your privacy and handling personal information with care, respect, and confidentiality. This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit this website, contact Milk to Mealtime, purchase products or services, or access clinical care.

Who We Are

Milk to Mealtime is an online Paediatric Feeding Service providing clinical care, education, and professional training.

Data Controller:
Laura Bottiglieri
Founder, Milk to Mealtime

Email: laura@milktomealtime.com
Website: www.milktomealtime.com

What Information We Collect

We may collect and process the following information:

• Contact details, including your name, email address, phone number, and address where relevant

• Information submitted through enquiry forms, booking forms, questionnaires, waitlists, webinars, or resource downloads

• Information provided as part of clinical assessment and care, including feeding history, developmental information, medical background, and relevant family information

• Video footage, photographs, or recordings voluntarily provided for clinical review

• Payment and billing information processed securely through third-party payment providers

• Technical information, including IP address, browser type, device information, and website usage data

We only collect information that is relevant and necessary for the purposes for which it is gathered.

Special Category Data

As part of providing clinical feeding services, Milk to Mealtime may collect and process special category data under UK GDPR, including information relating to a child's health, development, feeding, and medical history.

This information is processed only where necessary for the provision of healthcare services and to fulfil professional, legal, and safeguarding responsibilities.

How Your Information Is Used

Personal information may be used to:

• Respond to enquiries and requests

• Provide clinical feeding assessments, recommendations, and ongoing care

• Deliver digital products, courses, webinars, and educational resources

• Arrange consultations and manage bookings

• Communicate important information relating to services

• Maintain clinical records

• Meet legal, professional, regulatory, and safeguarding obligations

• Improve services and website performance

Your personal information is never sold to third parties.

Lawful Basis for Processing

Milk to Mealtime processes personal information under one or more of the following lawful bases:

• Consent – where you voluntarily provide information or opt into communications

• Contract – where information is required to provide a service you have purchased or requested

• Legitimate Interests – where processing supports the safe, effective, and efficient delivery of services

• Legal Obligation – where information must be retained or disclosed in accordance with legal requirements

For special category health information, processing is undertaken where necessary for the provision of healthcare services and professional care.

Children's Information

Milk to Mealtime provides services relating to infants and children.

Information relating to children is typically collected from parents, legal guardians, or individuals with parental responsibility and is used solely for the provision of clinical services, professional care, safeguarding responsibilities, and associated record keeping.

How Your Information Is Stored and Protected

Milk to Mealtime takes reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal information is restricted to those who require access for legitimate business or clinical purposes.

Clinical information is stored securely using Cliniko, a healthcare practice management platform designed for secure clinical record keeping.

Third-Party Providers

To deliver services safely and efficiently, Milk to Mealtime uses carefully selected third-party providers. These providers may process personal information on our behalf and include services such as:

• Cliniko (clinical records and practice management)

• Wix (website hosting and forms)

• Stripe and PayPal (payment processing)

• Email communication platforms

• Secure video consultation platforms

• WhatsApp for Business Messaging

These providers are required to handle personal information securely and only in accordance with applicable data protection requirements.

International Data Transfers

Some third-party providers may store or process information outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented to ensure personal information receives an adequate level of protection in accordance with UK GDPR requirements.

How Long We Keep Your Information

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected and to meet legal, professional, insurance, and regulatory requirements.

Clinical records are retained in accordance with applicable professional guidance, legal obligations, and indemnity requirements.

Marketing Communications

If you choose to subscribe to newsletters, webinars, free resources, waitlists, or other marketing communications, your contact information will be processed based on your consent.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting laur@milktomealtime.com.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where appropriate

• Request restriction of processing in certain circumstances

• Object to certain forms of processing

• Withdraw consent where processing is based on consent

• Request data portability where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

Requests relating to personal information can be made by contacting laura@milktomealtime.com.

Requests will normally be responded to within one month.

This website may use cookies and similar technologies to improve user experience, monitor website performance, and understand how visitors use the site.

You can manage or disable cookies through your browser settings.

Further information may be provided through a separate Cookie Policy and Cookie Consent Banner where applicable.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in services, systems, or legal requirements.

The most current version will always be available on this website.

Last Updated: 5 June 2026