Terms & Conditions

These Terms and Conditions apply to the use of www.milktomealtime.com and all services provided by Milk to Mealtime.

This website is owned and operated by Laura Bottiglieri, Speech and Language Therapist.

​

By accessing this website, purchasing services, booking appointments, downloading resources, or participating in any Milk to Mealtime service, you agree to be bound by these Terms and Conditions.

​

1. Intellectual Property

All content on this website, including text, graphics, images, videos, logos, course materials, digital resources, downloads, masterclasses, feeding plans, frameworks, and educational content remains the intellectual property of Laura Bottiglieri and Milk to Mealtime.

​

Content may not be copied, reproduced, republished, distributed, sold, shared, adapted, or used for commercial purposes without prior written permission.

​

Purchased resources and programmes are licensed for personal use only by the purchasing household unless otherwise agreed in writing.

​

2. Use of the Website

You agree to use this website lawfully and respectfully.

You must not:

• Use the website in any way that breaches applicable laws or regulations

• Attempt to gain unauthorised access to systems or data

• Copy or distribute website content without permission

• Use website content to create competing products or services

Milk to Mealtime reserves the right to restrict or remove access where misuse is identified.

​

3. Services

Milk to Mealtime provides:

• Feeding assessments and therapy

• Feeding pathways

• Professional training

• Consultancy services

• Brand collaborations

​

Most services are delivered online.

Home visits may occasionally be offered where clinically appropriate and geographically feasible. Availability, travel requirements, and fees will be confirmed before booking.

​

4. Enquiries and Service Suitability

Milk to Mealtime welcomes enquiries from families seeking support with feeding and swallowing difficulties.

​

Information provided through enquiry questionnaires, email, social media, WhatsApp, or other communication channels is used to determine whether services are likely to be appropriate for a child's needs.

​

Enquiries, email correspondence, social media messages, website communications, and WhatsApp messages do not constitute assessment, therapy, diagnosis, or clinical advice and do not establish a therapeutic relationship.

​

Information provided at enquiry stage is stored securely in accordance with our data protection obligations, as set out in Section 18 (Data Protection and Confidentiality) and our Privacy Policy. Where an enquiry does not proceed to booked services, this information will be retained only for as long as necessary and in line with our data retention practices, and will not be used for any purpose beyond determining service suitability without separate consent.

​

Milk to Mealtime reserves the right to decline services where a child's needs fall outside the scope of practice, where another service would be more appropriate, or where sufficient information is not available to determine suitability.

​

5. Bookings and Payments

Payment is required at the time of booking unless an agreed payment plan is in place.

​

By securing a place on any Milk to Mealtime service pathway, consultation, programme, or package, you agree to pay the full fee associated with that service.

​

Where an instalment plan has been agreed, clients remain responsible for all scheduled payments, including where services are discontinued before completion.

​

Services will commence once the initial payment has been successfully processed.

​

Milk to Mealtime reserves the right to pause, reschedule, or discontinue services where payments become overdue.

Booking and payment confirm acceptance of these Terms and Conditions.

Clinical consent will be obtained separately where required.

​

6. Feeding Pathways

Milk to Mealtime pathways are designed to provide structured therapeutic support over an agreed period.

The specific content, duration, number of sessions, level of support, and resources included are described on the relevant service page at the time of booking.

​

All pathway purchases are non-refundable once booked and payment has begun.

​

Early withdrawal from a pathway does not remove responsibility for any outstanding instalment payments.

​

Unless otherwise agreed in writing, sessions included within a pathway should be used within the timeframe outlined at the start of therapy.

​

Unused sessions are not refundable.

​

7. Cancellations, Refunds and Missed Appointments

All Milk to Mealtime pathways are non-refundable once therapy has commenced.

​

By purchasing a pathway, clients are committing to the full fee associated with that service, regardless of whether payment is made upfront or through an agreed payment plan.

​

Where a client chooses to discontinue therapy before completion, any outstanding payments remain payable and refunds will not be provided for unused sessions, resources, clinical preparation, video reviews, messaging support, or therapist time already allocated to the case.

​

Exceptional circumstances may be considered at the discretion of Milk to Mealtime.

​

Nothing within these Terms and Conditions affects your statutory rights where applicable under UK consumer law.

​

8. WhatsApp and Messaging Support

Messaging support is available only where included within a purchased service.

​

Messaging support is intended for brief questions relating to ongoing therapy and does not replace scheduled appointments.

Messages are monitored during working hours.

​

Responses are typically provided within two working days but response times cannot be guaranteed.

​

Messaging support is not monitored outside working hours, during annual leave, or on public holidays.

​

On the completion of therapy services; the client's WhatsApp log will be exported and stored within their clinical record within the Cliniko Record Keeping platform.

​

9. Video Reviews

Many services rely on video review as part of clinical assessment and ongoing support.

It is the client's responsibility to:

• Submit requested videos within agreed timeframes

• Ensure footage clearly represents feeding concerns

• Use approved secure submission methods

​​

Delays in providing requested footage may impact therapy timelines and recommendations.

​

10. Therapy Scope and Outcomes

Milk to Mealtime provides feeding therapy and clinical support within the scope of Speech and Language Therapy practice.

Recommendations are based upon:

• Clinical assessment

• Clinical reasoning

• Professional expertise

• Current evidence-informed practice

​​

Outcomes vary between children and cannot be guaranteed. No specific result, feeding outcome, timeline, diagnosis, or level of progress is promised.

​

11. Caregiver Responsibility

Feeding therapy is a collaborative process.

Parents and caregivers remain responsible for implementing agreed recommendations and maintaining consistency between sessions.

​

Failure to implement recommendations or communicate effectively about the progress and recommendations, may limit progress and does not constitute grounds for refund, complaint, or additional sessions.

​

12. Emergency Medical Concerns

Milk to Mealtime does not provide emergency medical services.

​

If you have concerns relating to choking, breathing difficulties, aspiration concerns, dehydration, significant weight loss, acute illness, or any urgent medical issue, you should seek immediate medical attention through your GP, NHS 111, Accident and Emergency, or local emergency services.

​

13. Safeguarding

Milk to Mealtime has a professional and legal responsibility to safeguard children and vulnerable individuals.

Where concerns arise regarding the safety or welfare of a child, information may be shared with appropriate agencies without consent where required by law, professional standards, or safeguarding responsibilities.

​

14. International Clients

Services are delivered from the United Kingdom by a UK-registered Speech and Language Therapist.

Services operate under UK professional standards, clinical governance, and legal frameworks.

Clients accessing services outside the United Kingdom acknowledge that:

• Services are governed by the laws of England and Wales

• Milk to Mealtime is not registered with healthcare regulators outside the United Kingdom

• Compliance with local laws and regulations remains the responsibility of the client

• Recommendations are provided within the scope of UK Speech and Language Therapy practice and professional standards

​​

Milk to Mealtime maintains professional indemnity and public liability insurance appropriate for UK-based practice. This cover applies where services are delivered from the United Kingdom and the client has independently sought out and engaged Milk to Mealtime, regardless of the client's own location.

​

This does not extend to registration with, or oversight by, healthcare regulators in the client's own country, and clients remain responsible for understanding how services delivered from the UK interact with any local regulatory requirements that may apply to them.

​

Clients accessing services internationally acknowledge that insurance arrangements, healthcare regulations, complaint procedures, and professional governance frameworks may differ from those in their country of residence.

By engaging with Milk to Mealtime services, international clients agree that services are delivered under UK professional standards and legal jurisdiction.

​

15. Professional Training, Consultancy and Brand Collaborations

Milk to Mealtime provides training, consultancy, educational workshops, and commercial collaborations.

These services are educational and advisory in nature and do not constitute individual therapy, clinical supervision, or medical advice.

​

Where consultancy or collaboration work is commissioned, project-specific terms may be agreed separately in writing.

Milk to Mealtime reserves the right to decline projects that fall outside its professional remit, ethical standards, or brand values.

​

16. Technology and Platforms

To support the safe and efficient delivery of services, Milk to Mealtime uses a number of secure third-party platforms.

These include:

Cliniko

• Clinical records

• Consent forms

• Questionnaires

• Document sharing

• Video submissions

• Appointment records

• Secure client communication

​​

WhatsApp Business

• Communication with eligible clients where messaging support is included within a purchased service

• Sharing of feeding videos and photographs where agreed

• Service-related communication and updates

​​

Clients acknowledge that WhatsApp is operated by a third-party provider. Whilst reasonable precautions are taken to protect confidentiality, electronic communication carries inherent risks.

​

Heidi Health

• Clinical note transcription and documentation support

• Used to assist with administrative and record-keeping processes

Heidi Health is used solely to support clinical documentation and does not replace professional clinical judgement.

​

Calendly

• Appointment scheduling and availability management

• ​

Stripe and PayPal

• Secure payment processing

​

Wix

• Website hosting

• Website forms

• Website functionality and analytics

​​

Video Consultation Platforms

• Secure online consultation delivery via Google Meet

• Live video consultations are not recorded by Milk to Mealtime unless separately agreed with the client in advance. Clients wishing to record a session for their own personal reference should raise this with their therapist before the appointment begins.

​​

The platforms used by Milk to Mealtime may change from time to time as services evolve.

Further information regarding the processing of personal information through these systems can be found in the Privacy Policy.

​

17. Data Protection and Confidentiality

Milk to Mealtime is registered with the Information Commissioner's Office (ICO) under registration number ZB912472.

Personal and clinical information is stored securely using Cliniko and other approved service providers used to facilitate care.

Communication may take place via email, WhatsApp Business, telephone, video consultation platforms, and secure clinical systems.

​

By engaging with Milk to Mealtime services, you acknowledge that electronic communication methods may be used as part of service delivery.

​

All personal and clinical information is handled in accordance with UK GDPR, the Data Protection Act 2018, professional standards, and safeguarding obligations.

​

Information will remain confidential except:

• Where consent has been provided

• Where required by law

• Where safeguarding responsibilities require disclosure

• Where disclosure is necessary to protect the welfare of a child or vulnerable person

​​

Clients have the right to request access to personal information held about them in accordance with applicable data protection legislation.

​

Further information can be found in the Privacy Policy.

​

18. Insurance

Milk to Mealtime maintains appropriate professional indemnity and public liability insurance for the services provided.

Evidence of insurance can be supplied upon reasonable request.

​

19. Disclaimer

All information, recommendations, resources, and guidance provided by Milk to Mealtime are based upon professional expertise and current evidence-informed practice.

​

Implementation remains the responsibility of parents and caregivers.

​

Milk to Mealtime is not liable for adverse outcomes arising from:

• Information being withheld

• Recommendations not being followed

• Resources being used outside their intended purpose

• Circumstances beyond reasonable professional control

​

20. Limitation of Liability

To the fullest extent permitted by law, the total liability of Milk to Mealtime in connection with any service, howsoever arising, shall not exceed the total fees paid by the client for the specific service giving rise to the claim.

​

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited under the laws of England and Wales.

​

21. Force Majeure

Milk to Mealtime shall not be liable for delays, interruptions, or inability to provide services resulting from circumstances beyond reasonable control, including illness, internet failure, power outages, technology failures, natural disasters, industrial action, government restrictions, or other unforeseen events.

​

22. Practitioner Absence and Cover Arrangements

Milk to Mealtime is delivered by a sole practitioner. In the event of illness, leave, or other unavailability, sessions may be rescheduled rather than delivered on the originally planned date.

​

Where an absence is likely to be prolonged, clients will be informed as soon as reasonably possible and offered options which may include rescheduling, pausing an ongoing pathway, or, where appropriate, discussing alternative arrangements.

​

23. Professional Registration

Milk to Mealtime is led by Laura Bottiglieri, a fully qualified Speech and Language Therapist registered with the Health and Care Professions Council (HCPC) and a member of the Royal College of Speech and Language Therapists (RCSLT).

​

All services are delivered in accordance with applicable professional, ethical, and regulatory standards.

​

24. Complaints

Milk to Mealtime aims to provide a high standard of care at all times. If you are unhappy with any aspect of the service you have received, please raise this directly by emailing laura@milktomealtime.com so that it can be addressed promptly.

​

If a complaint cannot be resolved directly and relates to professional conduct, you may refer the matter to the Health and Care Professions Council (HCPC), the regulatory body for Speech and Language Therapists in the UK.

​

25. Amendments to These Terms

Milk to Mealtime may update these Terms and Conditions from time to time to reflect changes in services, legal requirements, or best practice. The version published on this website at the time of booking or purchase applies to that transaction. Continued use of services following any update constitutes acceptance of the revised Terms.

​

26. Legal Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute, claim, or legal proceedings arising from the use of this website or any Milk to Mealtime service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

​

27. Contact

For questions relating to these Terms and Conditions, please contact:

Milk to Mealtime
Email: laura@milktomealtime.com
Website: www.milktomealtime.com