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These Terms and Conditions apply to the use of www.milktomealtime.com. This website is owned and operated by Laura Bottiglieri, Speech and Language Therapist. By using this site, you agree to these Terms and Conditions and acknowledge that all content is for information and service provision only.

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Intellectual Property

All content on this website, including images, copy, logos, downloadable tools, and resources, is the intellectual property of Laura Bottiglieri. Content may not be copied, republished, or reproduced without permission.

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Use of the Site

You agree to use this site lawfully and respectfully. Any behaviour that breaches the safety or integrity of the site or its users may result in your access being removed.

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Bookings and Services

Milk to Mealtime offers online feeding therapy services, digital resources, live and pre-recorded masterclasses, and self-paced programmes to support families with paediatric feeding difficulties. All therapy services are delivered online only. Bookings are secured via Stripe or PayPal and are subject to availability and clinical suitability.

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Feeding Breakthrough Package

• Total investment: £997 (can be paid in full or split over 3 months via PayPal Pay in 3)

• Includes 3 therapy sessions, full video review, a personalised feeding plan, weekly message support, and tailored resources

• The package is a 3-month commitment and is non-refundable once booked and payment has begun

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First Step Call

• £295 for one 60-minute session

• Includes a written summary of recommendations

• Suitable for families who want a focused one-off consultation before deciding on further support

• If families decide to step up to The Feeding Breakthrough Package £200 will be deducted off the total package price.

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The Feeding Circle Membership

The Feeding Circle is a monthly membership offering expert-led guidance, voicenotes, downloadable resources, and live group sessions to support families navigating feeding challenges. It does not replace individual therapy or clinical assessment.

• Founding member rate: £25/month, billed via Stripe

• Subscription renews automatically unless cancelled

• Members may cancel at any time by emailing info.milktomealtime@gmail.com with at least 7 days’ notice before the next billing cycle

• Access to member content ends upon cancellation

• Content is for individual use only and may not be shared, downloaded, or redistributed

• No refunds are issued for missed sessions or partial months

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Masterclasses

Masterclasses are offered as one-off live or pre-recorded events to support parent learning. These are educational in nature and do not constitute individual therapy or medical advice.

• Charge: £30 per masterclass

• Tickets are non-refundable once purchased

• Content remains the property of Milk to Mealtime and may not be recorded, republished, or shared

• Attendance at live or recorded sessions does not establish a therapeutic relationship

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Payments and Subscriptions

Payments are collected securely via Stripe or PayPal. The Feeding Breakthrough Package is charged at £997, payable upfront or in three monthly installments. Payment must be received in full before therapy input can begin. It is your responsibility to ensure your payment method is valid and up to date.

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Cancellation and Refunds

Feeding Breakthrough Package:
By booking, you commit to the full £997 fee, which is non-refundable due to the time, planning, and resources allocated to your case. The full amount is payable whether paid upfront or in installments. This ensures continuity and consistency of support.

Ongoing support after the 3-month package is available at £200/month and can be cancelled with 7 days’ notice before your next billing date. Refunds are not available for unused sessions.

First Step Call:

This session is paid for in full at the time of booking and is non-refundable. If you are unable to attend, one reschedule may be arranged with at least 24 hours’ notice. Missed sessions or late cancellations (less than 24 hours’ notice) will not be refunded or rebooked.

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Therapy Scope and Outcomes

Milk to Mealtime provides feeding therapy and clinical support within the scope of Speech and Language Therapy. Support is tailored to your child’s individual needs and based on clinical reasoning and best practice. Outcomes vary depending on your child’s profile and the consistency of implementation. No specific result or timeline can be guaranteed.

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Video and Messaging Support

Video reviews should be submitted securely. Messaging support is available Monday to Friday during working hours via WhatsApp. Replies are typically within 24 hours, excluding weekends and public holidays. This is only available to those receiving the Feeding Breakthrough Package.

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Use of Digital Resources and Programmes

Self-paced programmes and downloadable resources are for personal use only and may not be distributed, copied, or used outside of the purchasing household. These tools are designed to complement clinical support and do not replace individualised therapy or diagnosis. Access is non-refundable once granted.

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Technology and Platforms

To ensure secure and efficient service delivery, Milk to Mealtime uses the following GDPR-compliant platforms:

• Splose: Used for secure form submissions, video uploads, client records, and document sharing. You may be invited to create a login to access your personalised therapy resources.

• Heidi Health AI: Occasionally used for internal note transcription. This platform is GDPR-aware and HIPAA-compliant. No client data is shared externally.

• Calendly: Used to schedule sessions with clients and manage appointment availability.

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Data Protection and Confidentiality

Milk to Mealtime is registered with the Information Commissioner’s Office (ICO) under registration number: ZB912472. All personal and clinical data is stored securely and handled in accordance with UK GDPR guidelines.

Information is only shared with your explicit consent or where required by law (e.g. safeguarding). You may request access to your records, request corrections, or ask for data to be deleted in line with GDPR.

 

Insurance Cover

Milk to Mealtime holds full professional insurance through the Royal College of Speech and Language Therapists (RCSLT) brokered scheme, underwritten by AXIS Specialty Europe SE. This includes:

• Medical Malpractice Insurance – up to £10,000,000

• Public Liability Insurance – up to £10,000,000

Confirmation of cover is available on request.

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Disclaimer

All strategies and advice are grounded in clinical experience and tailored to your child’s feeding profile. However, implementation remains the responsibility of the parent or caregiver. Advice is not a substitute for in-person medical evaluation or emergency care.

Milk to Mealtime is not liable for adverse outcomes where information has been withheld, recommendations are not followed, or resources are used outside their intended scope.

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Professional Registration

Milk to Mealtime is led by Laura Bottiglieri, a fully qualified Speech and Language Therapist registered with:

• Health and Care Professions Council (HCPC) – Registration number: SL32408

• Royal College of Speech and Language Therapists (RCSLT) – Membership number: RC0032846

Laura is Highly Specialist Paediatric Feeding and Dysphagia, trained to support infants and children with feeding and swallowing difficulties from birth onwards. She adheres to the clinical standards and ethical frameworks set out by HCPC and RCSLT in the delivery of all services.

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Legal Jurisdiction

These Terms and Conditions are governed by English law.

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Contact

If you have any questions about these Terms and Conditions, or wish to cancel your membership, toolkit access, or therapy input, please contact:
📧 info.milktomealtime@gmail.com

Effective date: 13 June 2025