Terms & Conditions
Last Updated: 5 June 2026
These Terms and Conditions apply to the use of www.milktomealtime.com and all services provided by Milk to Mealtime.
This website is owned and operated by Laura Bottiglieri, Speech and Language Therapist.
By accessing this website, purchasing services, booking appointments, downloading resources, or participating in any Milk to Mealtime service, you agree to be bound by these Terms and Conditions.
1. Intellectual Property
All content on this website, including text, graphics, images, videos, logos, course materials, digital resources, downloads, masterclasses, feeding plans, frameworks, and educational content remains the intellectual property of Laura Bottiglieri and Milk to Mealtime.
Content may not be copied, reproduced, republished, distributed, sold, shared, adapted, or used for commercial purposes without prior written permission.
Purchased resources and programmes are licensed for personal use only by the purchasing household unless otherwise agreed in writing.
2. Use of the Website
You agree to use this website lawfully and respectfully.
You must not:
• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to systems or data
• Copy or distribute website content without permission
• Use website content to create competing products or services
Milk to Mealtime reserves the right to restrict or remove access where misuse is identified.
3. Services
Milk to Mealtime provides:
• Feeding assessments and therapy
• Feeding pathways
• First Step Calls
• Digital products and downloadable resources
• Live and pre-recorded masterclasses
• Professional training
• Consultancy services
• Brand collaborations
Most services are delivered online.
Home visits may occasionally be offered where clinically appropriate and geographically feasible. Availability, travel requirements, and fees will be confirmed before booking.
4. Enquiries and Service Suitability
Milk to Mealtime welcomes enquiries from families seeking support with feeding and swallowing difficulties.
Information provided through enquiry forms, email, social media, WhatsApp, or other communication channels is used to determine whether services are likely to be appropriate for a child's needs.
Enquiries, email correspondence, social media messages, website communications, and WhatsApp messages do not constitute assessment, therapy, diagnosis, or clinical advice and do not establish a therapeutic relationship.
Milk to Mealtime reserves the right to decline services where a child's needs fall outside the scope of practice, where another service would be more appropriate, or where sufficient information is not available to determine suitability.
5. Bookings and Payments
Payment is required at the time of booking unless an agreed payment plan is in place.
By securing a place on any Milk to Mealtime service, pathway, consultation, programme, or package, you agree to pay the full fee associated with that service.
Where an instalment plan has been agreed, clients remain responsible for all scheduled payments, including where services are discontinued before completion.
Services will commence once the initial payment has been successfully processed.
Milk to Mealtime reserves the right to pause, reschedule, or discontinue services where payments become overdue.
Booking and payment confirm acceptance of these Terms and Conditions.
Clinical consent will be obtained separately where required.
6. Feeding Pathways
Milk to Mealtime pathways are designed to provide structured therapeutic support over an agreed period.
The specific content, duration, number of sessions, level of support, and resources included are described on the relevant service page at the time of booking.
All pathway purchases are non-refundable once booked and payment has begun.
Early withdrawal from a pathway does not remove responsibility for any outstanding instalment payments.
Unless otherwise agreed in writing, sessions included within a pathway should be used within the timeframe outlined at the start of therapy.
Unused sessions are not refundable.
7. First Step Call
The First Step Call is a standalone consultation designed to provide focused clinical insight and recommendations.
The fee is payable at the time of booking.
The session is non-refundable once booked.
One reschedule may be arranged with at least 24 hours' notice.
Missed appointments or cancellations with less than 24 hours' notice will be considered used.
Where applicable, any upgrade credit offered towards another service will be outlined at the time of booking.
8. Cancellations, Refunds and Missed Appointments
All Milk to Mealtime pathways are non-refundable once therapy has commenced.
By purchasing a pathway, clients are committing to the full fee associated with that service, regardless of whether payment is made upfront or through an agreed payment plan.
Where a client chooses to discontinue therapy before completion, any outstanding payments remain payable and refunds will not be provided for unused sessions, resources, clinical preparation, video reviews, messaging support, or therapist time already allocated to the case.
For First Step Call appointments:
• A minimum of 24 hours' notice is required for cancellation or rescheduling
• Appointments cancelled with less than 24 hours' notice may be considered used
• Missed appointments may be considered used
• Refunds are not available for missed or unused sessions
• Unused sessions included within a pathway are non-refundable
Exceptional circumstances may be considered at the discretion of Milk to Mealtime.
Nothing within these Terms and Conditions affects your statutory rights where applicable under UK consumer law.
9. WhatsApp and Messaging Support
Messaging support is available only where included within a purchased service.
Messaging support is intended for brief questions relating to ongoing therapy and does not replace scheduled appointments.
Messages are monitored during working hours only.
Responses are typically provided within two working days but response times cannot be guaranteed.
Messaging support is not monitored outside working hours, during annual leave, or on public holidays.
10. Video Reviews
Many services rely on video review as part of clinical assessment and ongoing support.
It is the client's responsibility to:
• Submit requested videos within agreed timeframes
• Ensure footage clearly represents feeding concerns
• Use approved secure submission methods
Delays in providing requested footage may impact therapy timelines and recommendations.
11. Therapy Scope and Outcomes
Milk to Mealtime provides feeding therapy and clinical support within the scope of Speech and Language Therapy practice.
Recommendations are based upon:
• Clinical assessment
• Clinical reasoning
• Professional expertise
• Current evidence-informed practice
Outcomes vary between children and cannot be guaranteed.
No specific result, feeding outcome, timeline, diagnosis, or level of progress is promised.
12. Caregiver Responsibility
Feeding therapy is a collaborative process.
Parents and caregivers remain responsible for implementing agreed recommendations and maintaining consistency between sessions.
Failure to implement recommendations may limit progress and does not constitute grounds for refund, complaint, or additional sessions.
13. Emergency Medical Concerns
Milk to Mealtime does not provide emergency medical services.
If you have concerns relating to choking, breathing difficulties, aspiration concerns, dehydration, significant weight loss, acute illness, or any urgent medical issue, you should seek immediate medical attention through your GP, NHS 111, Accident and Emergency, or local emergency services.
14. Safeguarding
Milk to Mealtime has a professional and legal responsibility to safeguard children and vulnerable individuals.
Where concerns arise regarding the safety or welfare of a child, information may be shared with appropriate agencies without consent where required by law, professional standards, or safeguarding responsibilities.
15. International Clients
Services are delivered from the United Kingdom by a UK-registered Speech and Language Therapist.
Services operate under UK professional standards, clinical governance, and legal frameworks.
Clients accessing services outside the United Kingdom acknowledge that:
• Services are governed by the laws of England and Wales
• Milk to Mealtime is not registered with healthcare regulators outside the United Kingdom
• Compliance with local laws and regulations remains the responsibility of the client
• Recommendations are provided within the scope of UK Speech and Language Therapy practice and professional standards
Milk to Mealtime maintains professional indemnity and public liability insurance appropriate for UK-based practice, including incidental overseas work where covered by the insurer.
Clients accessing services internationally acknowledge that insurance arrangements, healthcare regulations, complaint procedures, and professional governance frameworks may differ from those in their country of residence.
By engaging with Milk to Mealtime services, international clients agree that services are delivered under UK professional standards and legal jurisdiction.
16. Digital Products, Courses and Programmes
Digital products, self-paced programmes, masterclasses, webinars, and downloadable resources are educational in nature.
They do not constitute individual therapy, diagnosis, or medical advice.
Access to digital products is non-refundable once access has been granted.
Resources may not be copied, distributed, shared, sold, or reproduced.
17. Professional Training, Consultancy and Brand Collaborations
Milk to Mealtime provides training, consultancy, educational workshops, and commercial collaborations.
These services are educational and advisory in nature and do not constitute individual therapy, clinical supervision, or medical advice.
Where consultancy or collaboration work is commissioned, project-specific terms may be agreed separately in writing.
Milk to Mealtime reserves the right to decline projects that fall outside its professional remit, ethical standards, or brand values.
18. Technology and Platforms
To support the safe and efficient delivery of services, Milk to Mealtime uses a number of secure third-party platforms.
These may include:
Cliniko
• Clinical records
• Consent forms
• Questionnaires
• Document sharing
• Video submissions
• Appointment records
• Secure client communication
WhatsApp Business
• Communication with eligible clients where messaging support is included within a purchased service
• Sharing of feeding videos and photographs where agreed
• Service-related communication and updates
Clients acknowledge that WhatsApp is operated by a third-party provider. Whilst reasonable precautions are taken to protect confidentiality, electronic communication carries inherent risks.
Heidi Health
• Clinical note transcription and documentation support
• Used to assist with administrative and record-keeping processes
Heidi Health is used solely to support clinical documentation and does not replace professional clinical judgement.
Calendly
• Appointment scheduling and availability management
Stripe and PayPal
• Secure payment processing
Wix
• Website hosting
• Website forms
• Website functionality and analytics
Video Consultation Platforms
• Secure online consultation delivery via Google Meet
The platforms used by Milk to Mealtime may change from time to time as services evolve.
Further information regarding the processing of personal information through these systems can be found in the Privacy Policy.
19. Data Protection and Confidentiality
Milk to Mealtime is registered with the Information Commissioner's Office (ICO) under registration number ZB912472.
Personal and clinical information is stored securely using Cliniko and other approved service providers used to facilitate care.
Communication may take place via email, WhatsApp Business, telephone, video consultation platforms, and secure clinical systems.
By engaging with Milk to Mealtime services, you acknowledge that electronic communication methods may be used as part of service delivery.
All personal and clinical information is handled in accordance with UK GDPR, the Data Protection Act 2018, professional standards, and safeguarding obligations.
Information will remain confidential except:
• Where consent has been provided
• Where required by law
• Where safeguarding responsibilities require disclosure
• Where disclosure is necessary to protect the welfare of a child or vulnerable person
Clients have the right to request access to personal information held about them in accordance with applicable data protection legislation.
Further information can be found in the Privacy Policy.
20. Insurance
Milk to Mealtime maintains appropriate professional indemnity and public liability insurance for the services provided.
Evidence of insurance can be supplied upon reasonable request.
21. Disclaimer
All information, recommendations, resources, and guidance provided by Milk to Mealtime are based upon professional expertise and current evidence-informed practice.
Implementation remains the responsibility of parents and caregivers.
Milk to Mealtime is not liable for adverse outcomes arising from:
• Information being withheld
• Recommendations not being followed
• Resources being used outside their intended purpose
• Circumstances beyond reasonable professional control
22. Force Majeure
Milk to Mealtime shall not be liable for delays, interruptions, or inability to provide services resulting from circumstances beyond reasonable control, including illness, internet failure, power outages, technology failures, natural disasters, industrial action, government restrictions, or other unforeseen events.
23. Professional Registration
Milk to Mealtime is led by Laura Bottiglieri, a fully qualified Speech and Language Therapist registered with the Health and Care Professions Council (HCPC) and a member of the Royal College of Speech and Language Therapists (RCSLT).
All services are delivered in accordance with applicable professional, ethical, and regulatory standards.
24. Legal Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute, claim, or legal proceedings arising from the use of this website or any Milk to Mealtime service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
25. Contact
For questions relating to these Terms and Conditions, please contact:
Milk to Mealtime
Email: laura@milktomealtime.com
Website: www.milktomealtime.com